Terms and conditions | Acershop.lt

This is a translation of the Lithuanian original. In case of any discrepancy, the Lithuanian version prevails.

Acershop.lt – General terms and conditions of online sale

1. Definitions
1.1. The Acershop.lt general terms and conditions of online sale (the Terms) are the general conditions of the sales contract that set out the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment, the procedure for delivery and return of goods, the liability of the parties and other provisions related to buying and selling goods in the acershop.lt online shop.
1.2. The Acershop.lt online shop is an electronic shop on the website where the Buyer can purchase goods offered by the Seller.
1.3. Seller – UAB "SEDUM KOMPIUTERIAI", established under the laws of the Republic of Lithuania, company code 135785469, VAT code LT357854610, registered address Jurbarko g. 2A, Kaunas, Republic of Lithuania, customer service phone +37062040440, email info@acershop.lt, website https://acershop.lt/
1.4. Buyer – a person who meets the requirements of clause 2.2 of these Terms and has purchased goods in the online shop https://acershop.lt.
1.5. Sales contract – the contract for the sale of goods concluded between the Buyer and the Seller, consisting of the order submitted by the Buyer and these Terms with subsequent amendments.

2. General provisions
2.1. Under this sales contract the Seller undertakes to sell and deliver goods to the Buyer, and the Buyer undertakes to accept the goods, pay the agreed price and cover delivery costs under the conditions of this Contract.
2.2. The following may buy in the online shop:
2.2.1. natural persons with full legal capacity, i.e. persons aged 18 or over whose legal capacity has not been restricted by a court;
2.2.2. minors aged fourteen to eighteen only with the consent of their parents or guardians, except where they dispose of their own income;
2.2.3. legal entities.
2.3. Goods are sold and delivered in the Republic of Lithuania, the Republic of Latvia and the Republic of Estonia.

3. Rights of the Buyer
3.1. The Buyer has the right to purchase goods in the online shop in accordance with these Terms and the procedures of the online shop.
3.2. The Buyer has the right to withdraw from the sales contract concluded in the online shop by notifying the Seller in writing within 14 (fourteen) days from the day of delivery, except where the contract concerns:
3.2.1. audio and video works and phonograms on any media or computer software, if the Buyer has broken the packaging seal;
3.3. To exercise the right under clause 3.2, the Buyer must send the Seller a request by email stating the item being returned and its order number.
3.4. The Buyer may exercise the right under clause 3.2 only if the item is undamaged, its appearance has not changed significantly and it has not been used.

4. Obligations of the Buyer
4.1. The Buyer must pay for and accept the goods in accordance with these Terms.
4.2. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must inform the Seller within 2 business days.
4.3. The Buyer must promptly update any changed registration details.
4.4. When using the online shop, the Buyer undertakes to comply with these Terms and other conditions clearly stated in the online shop and not to violate applicable law.

5. Rights of the Seller
5.1. The Seller may set a minimum order value at its discretion. This amount is stated in the online shop.
5.2. If the Buyer attempts to harm the stability or security of the online shop or breaches their obligations, the Seller may immediately and without notice restrict or suspend the Buyer’s access to the online shop or, in exceptional cases, delete the Buyer’s registration.
5.3. In important circumstances the Seller may temporarily or permanently suspend the operation of the online shop without prior notice to the Buyer.
5.4. The Seller may cancel an order without prior notice if the Buyer, having chosen a payment method under clause 8.2.1 or 8.2.3, does not pay within 3 (three) business days.
5.5. If the Buyer chooses payment under clause 8.2.2 (cash on delivery), the Seller will contact the Buyer by the phone number given in the order in case of uncertainty. In that case the delivery period starts from the day of contact. The Seller may cancel the order without prior notice if it cannot contact the Buyer within 3 (three) business days.
5.6. If the Buyer chooses payment under clause 8.2.4 (leasing), the Seller will contact the Buyer by phone or email regarding the documents required for the leasing contract. In that case the delivery period starts from the day the documents are received and the Buyer has been informed that the leasing company has approved the contract. The Seller may cancel the order without prior notice if it cannot contact the Buyer or receive the required documents within 3 (three) business days.

6. Obligations of the Seller
6.1. The Seller undertakes to enable the Buyer to use the services of the online shop under these Terms and the conditions stated in the online shop.
6.2. The Seller undertakes to deliver the ordered goods to the address specified by the Buyer under the conditions of clause 9.
6.3. If, due to important circumstances, the Seller cannot deliver the ordered item, it undertakes to offer an equivalent or the most similar item. If the Buyer refuses such an item, the Seller will refund the amount paid within 3 (three) business days if prepayment was made.

7. Conclusion of the sales contract
7.1. The contract between the Buyer and the Seller is deemed concluded when the Buyer, having selected the goods and created a shopping cart, confirms "I have read and agree to the acershop.lt general terms and conditions". The order cannot be processed without this confirmation.
7.2. Each sales contract is registered and stored in the online shop database. A registered Buyer can view their purchase history after logging in.

8. Prices, payment procedure and terms
8.1. Prices in the online shop and in the order are stated in euros including VAT.
8.2. The Buyer may pay for the goods in one of the following ways:
8.2.1. by bank transfer – prepayment, transferring the money to the online shop’s bank account;
8.2.2. in cash on delivery (Lithuania only) – paying at the moment of delivery. Cash payment is possible if the order value does not exceed 3000 EUR;
8.2.3. via online banking (including Klix.app) – prepayment through the Buyer’s online banking system, in which a payment for the order is generated;
8.2.4. in instalments (Lithuania only) – paying under a separately concluded leasing contract and its payment schedule. When choosing this method, the Buyer must personally accept the goods, show the courier an identity document (passport or ID card), provide a copy of it and sign the leasing contract presented by the courier.
8.3. When paying under clauses 8.2.1 and 8.2.3, the Buyer undertakes to pay immediately. In these cases the shipment is prepared and the delivery period starts only after the payment is received.
8.4. The Seller is not responsible for the execution of payment transfers under clauses 8.2.1 and 8.2.3 and their timely crediting to the Seller’s account.

9. Delivery of goods
9.1. When ordering, the Buyer must specify the place of delivery in the order.
9.2. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally but the goods are delivered to the specified address and in accordance with other data provided by the Buyer, the Buyer has no right to claim that the goods were delivered to the wrong person.
9.3. Goods are delivered by the Seller or its authorised representative.
9.4. The Seller undertakes to deliver the goods within the periods stated in the product descriptions and the Delivery terms. These periods do not apply where the goods are not in stock and the Buyer is informed of this. The Buyer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases the Seller will contact the Buyer promptly to agree on delivery.
9.5. The Seller is released from liability for late delivery if the goods are not delivered or are delivered late due to the fault of the Buyer or circumstances depending on the Buyer.
9.6. On delivery, the Buyer receives an invoice or another delivery document. The Buyer may receive only an electronic invoice sent to the email address given in the order. This invoice also serves as the warranty document.
9.7. On delivery, the Buyer must check the condition of the parcel together with the Seller or its representative. If the Buyer signs the invoice or another delivery document, the parcel is deemed delivered in proper condition. If the Buyer notices that the packaging is damaged (crushed, wet or otherwise visibly damaged), this must be noted on the delivery document and a damage report must be drawn up in the presence of the Seller or its representative. Otherwise the Seller is released from liability for damage caused by packaging damage not recorded in this way.
9.8. Delivery fees: in Lithuania – 4 EUR per order under 200 EUR (free from 200 EUR); to Latvia – 7 EUR (delivery within 2 business days); to Estonia – 7 EUR. If the Buyer withdraws from the sales contract under clause 3.2, the Buyer bears the direct costs of returning the goods to the Seller.

10. Quality warranty and shelf life
10.1. The characteristics of each item sold are stated in its description on the online shop website.
10.2. The Seller is not responsible if the colour, shape or other parameters of goods shown in the online shop do not match the actual goods due to the characteristics of the Buyer’s screen.
10.3. For certain types of goods the Seller provides a quality warranty for a specified period; its term and other conditions are stated in the product descriptions.
10.4. Where the Seller does not provide a quality warranty, the warranty provided by law applies.
10.5. The Seller does not provide warranty service itself and refers the Buyer to the authorised service centre in each case.
10.6. Where goods have a legally defined shelf life, the Seller undertakes to sell them so that the Buyer can actually use them before it expires.

11. Return and exchange of goods
11.1. Defects of goods sold are remedied, and goods of improper quality are exchanged or returned in accordance with the law and the Returns policy.
11.2. To return goods, the Buyer must submit a free-form written request by email together with the returned goods.
11.3. The Buyer may exercise the right under clause 3.2 within 14 (fourteen) days from the day of delivery by notifying the Seller as set out in clause 3.2.
11.4. The money for returned goods is refunded by bank transfer to the account specified by the Buyer within 14 days.
11.5. When returning goods, the following conditions apply:
11.5.1. the returned item must be in its original, undamaged packaging;
11.5.2. the item must not have been damaged by the Buyer;
11.5.3. the item must not have lost its commercial appearance (labels intact, protective films not removed, etc.) (this does not apply to goods of improper quality);
11.5.4. the returned item must be complete, as received by the Buyer;
11.5.5. the purchase document and warranty card (if issued) must be provided.
11.6. The Seller may refuse to accept returned goods if the Buyer does not follow the return procedure set out in this section.

12. Liability
12.1. The Buyer is responsible for the accuracy of the data provided in the order form. If company details are entered, a VAT invoice for the legal entity is issued automatically. The Buyer confirms that they are authorised by the company to place the order, pay for and collect the goods. The Seller is not responsible for consequences arising from inaccurate data provided by the Buyer.
12.2. The Buyer is responsible for actions performed using the online shop system.
12.3. The Buyer is responsible for disclosing their login details to third parties. If a third party uses the online shop with the Buyer’s login details, the Seller treats that person as the Buyer.
12.4. The Seller is released from any liability where losses arise because the Buyer did not read these Terms, although they had the opportunity to do so.
12.5. Where the online shop contains links to websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities there, does not maintain or control those websites and does not represent those companies or persons.
12.6. In the event of damage, the party at fault compensates the other party for direct losses.

13. Personal data protection
13.1. The Seller processes personal data provided by the Buyer for order fulfilment, identification, direct marketing (with the Buyer’s consent) and protection of the Buyer’s rights and legitimate interests in accordance with the General Data Protection Regulation (GDPR).
13.2. Personal data processed: name, surname, address, phone number, email, purchase and payment history.
13.3. The Buyer has the right to access their personal data, request correction of inaccurate data, request erasure or restriction of processing, and object at any time to processing for direct marketing by writing to info@acershop.lt.
13.4. The Seller undertakes to ensure the security of the Buyer’s personal data and to implement appropriate technical and organisational measures to protect it against unlawful destruction, alteration, disclosure and any other unlawful processing.

14. Final provisions
14.1. All notices from one Party to the other must be in writing. The Parties agree that notices sent by email are equivalent to written notices.
14.2. The Seller reserves the right to amend or supplement these Terms at any time in accordance with legal requirements.
14.3. The parties will seek to resolve disputes related to the Contract by negotiation. If no agreement is reached, disputes are resolved in accordance with the laws of the Republic of Lithuania. Consumers may also use the European Commission’s online dispute resolution platform https://ec.europa.eu/consumers/odr.